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Chatbot
Definition
A conversational AI interface that responds to text or voice inputs.
In Plain English
A chatbot is like an automated receptionist—it handles common questions and routes complex ones.
Real-World Example
Customer service chatbots answer FAQs, check order status, and escalate complex issues to humans.
Why It Matters for Your Work
Chatbots can handle routine inquiries 24/7, freeing human staff for complex issues.
Common Mistake
Making chatbots too robotic. Good chatbots acknowledge limits and transfer to humans gracefully.
Related Terms
View AI
AI
Artificial Intelligence—software that can make predictions, generate content, or assist with decisions.
View LLM
LLM
Large Language Model—AI trained on massive text data to understand and generate language.
View AI Agent
AI Agent
AI that can take multiple steps toward a goal, often using tools or making decisions.